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One Hundred Days: Day Thirty-Three

Posted on Mar 1, 2015 by in Cutomer Experience, Solutions | 0 comments

Golfer ~sunset~1223rf

It would appear the fear of  litigation is so prevalent that some medical groups discourage anything beyond the most superficial relationship with your Doctor.  I’d always been led to believe that Doctor and patient working together can increase the success of the outcome of any medical procedure or process.

Access to your doctor and the feeling that your Doctor is reachable to discuss any issues takes a lot of stress out of the recuperation journey.

My personal experience with Proliance Surgeons and SOC (Seattle Orthopedic Center) has not been what I would call the best patient experience when it comes to reaching my Doctor! My perception is that after our five week relationship the corporate structure is keeping doctor patient contact to a minimum!

In order to reach Dr.Reed prior to my surgery I had to email the surgery scheduler who kindly printed the email and made sure the Dr. had it prior to my pre- surgery meeting with him!  The reason I wanted my notes in writing was that I anticipated that I might be too stressed to remember what I wanted to say just before surgery!

After surgery I apparently was “too out of it” to hear what Dr.Reed said, though James did speak with him, however I had had a couple of specific question which James did not ask! I called SOC requesting a telephone appointment with Dr.Reed to hear first hand about my surgery. I got the impression from the people I spoke with that this was an unreasonable request especially as I was scheduled to see Dr.Reed for the post surgery consultation the following week. After being very insistent Dr.Reed did call me and I did get my questions answered, but that was four days after my surgery!

During my second post surgery appointment, when the stitches were removed, Dr.Reed gave me exercise instructions and said if I had any questions about the exercises to please call him! So I called about nine days later.

The call was returned by someone whom I thought called himself a PA! I asked him if he was familiar with Dr.Reed’s Alphabet exercises, and he said he was. I said I was not pushing the exercises, but thought maybe I should be more aggressive even though without really pushing I was slowly regaining  rotation in my ankle….. I also wanted to know if “pushing” the limits  would loosen the screws?

No chance of screws being loosened….and yes I should push two notches beyond what I could bare and hold for thirty seconds! Really I said my surgery was only three weeks ago……. Oh well, he said in that case better not push! Obviously he had not looked at my records! Scary…….knowing what might happen in a similar scenario…….maybe to someone else……..I am always very vigilant, especially if not speaking directly to my own Doctor!

Access is the issue……. and from the survey from Proliance Surgeons I filled out….judging by the questions, I bet they know this! But how to solve it …

The surgery, the care during the follow up appointments by the technician Kiyoshi and Dr.Reed’s limited time spent with me in person I’d classify as top notch! It’s very interesting to me, though I admire Dr.Reed professionally but with such limited access………are we really working together? That’s how I feel today…. maybe I’ll feel differently down the recuperation road!

I hope this does not come across as a rant…… or just a bitchy patient who is being blocked from chewing up the doctor’s time……. well it’s not…… I am looking for a solution on how can patients feel confident they have access to their Doctor when admittedly there are limited resources, and the fear of litigation is prevalent by groups like Proliance Surgeons?

My experience with Dr.Nancy whom I mentioned in a previous post was very different yesterday; knowing there was no hope of reaching Dr.Reed I emailed her with a question and received the answer within sixty minutes!

MILESTONE: One-third of the recuperation journey…… HOORAY!

Previous posts are below ~ the more recent ones are on page two of this elegant list by Listly.

One Hundred Days: Day One
I bought an elegant walking cane for my mother, she was a very elegant person. And I taught her how to use it. Today, what I knew about using a walking cane was the most important thing I needed to know.
One Hundred Days: Day Four
Why is patience a virtue? Why can't I buy more patience online? Those were my first thoughts today as I woke up feeling very impatient with myself and with life. Then I remembered something I had read recently " Patience is the virtue we exercise to take advantage of the time we have."
One Hundred Days: Day Five
The most important thing when you feel out of control, as I did the other morning, is to take control of your attitude. You'll say it's easy for me as it's only 100 days.....however I have been thinking what if...... I have also been thinking about how important it is to Design a space for the possible eventuality.......
One Hundred Days: Day Eight
Getting in the groove would describe today. Not a fun groove either, just something that needs to be done to move the recuperation journey along. Fortunately sleep is an all important part of recuperation for ankle surgery, and I did a lot of that...so what about tonight when I can't sleep?
One Hundred Days: Day Nine
When I fell and broke my ankle on January 26th, I had no warning. I slipped on algae covered concrete....... two ankle bones snapped..... which necessitated in having 10 screws and a stainless plate inserted during surgery last Monday by Seattle orthopedic surgeon Dr.Mark Reed.
One Hundred Days: Day Ten
So when you see a Dragon in the sky what does this mean? Today it felt like the Dragon was looking out for me. My challenge today was finding the balance between taking control or letting the pain suppressors continue to do their thing.
One Hundred Days: Day Eleven
I am looking forward with trepidation to next Wednesday when a lot more than a culinary skill will be revealed....... stay tuned....my cast will be removed and I'll have to actually confront, feel and see the surgery results! How will metal screws actually feel?
One Hundred Days: Day Two
When I woke up yesterday morning, my first thought was "how can I cope"? And then my friend Karen called and asked, "how does it feel to be out of control" Right on Karen!...... that's just what I was feeling!
One Hundred Days: Day Three
This is what I see from my bed through a long lens! It feels like I am looking at everything through a long lens this week ....... everything is magnified and I'm focused on the details rather than the overall picture.
One Hundred Days: Day SiX
On January 26th I learned that the recuperation journey will be about 100 days; that's this week added to the 12 weeks after my ankle surgery scheduled for tomorrow. So this is my personal diary ONE HUNDRED DAYS; it's really self- therapy to help me deal with the days to come ........
One Hundred Days: Day Seven
Hardware update completed ~ unlike updated computer hardware I hope this one will last for 30 years... My surgery yesterday at 7.30 in the morning was 2 hours and I came out of the anesthetic fast they said .
One Hundred Days: Day Twelve
As some of you know I am an advocate of Master Tung's Acupuncture, and even visited one of his remaining direct disciples in Taipei a few years ago. Today, Jon Gissel Seattle Master Tung practitioner flew in to see me via Kenmore Air float plane.
One Hundred Days: Day Thirteen
Our four legged feline companions are a very important part of our recuperation process. Eight weeks ago we adopted a Bengal rescue cat and named him Tai Chi. After a very controlled introduction process he and our fifteen year old Burmese, Braun are almost best of friends.
One Hundred Days: Day Fifteen
Just when you think you have things all worked out, you realize they don't really work anymore and you have to change, modify, pivot your strategy or plan. That is the similarity between the StartUp and recuperation journey. Yesterday's plan is not the best focus for today.
One Hundred Days: Day Seventeen
How can a Medical facility sell a MaxTrax boot for $350.00, which is for sale on Amazon for less than $100? Is it the same product? Do mark-ups vary that much when a product is prescribed by a Doctor? ? Which layer in the chain is taking the biggest cut?
One Hundred Days: Day Eighteen
You can read so much from a face; from a facial expression and also what I call face language (like body language) ~ even this mask "The Prince" by Northwest Artist Doug David reveals strength and character and perhaps some bloody mindedness as well.
One Hundred Days: Valentines Day 2015
To some of us Valentines day is not really significant - as every day is special day when you are with someone you love - and what some people show once a year should be an integral part of the DNA of your relationship.
One Hundred Days: Day Twenty
Healing is hard work when you want things to move along beyond the status quo. I remember a Doctor saying to a friend.... if you are not going to work at it (healing), then I am not your Doctor!
One Hundred Days: Presidents Day
Things are often not what they seem! Look closely the Deer is not really being offered as a tasty dish! Well, that could be a great opening for a politically focused post, appropriate for Presidents Day; but not happening here. This image could also lead to the philosophical discussion ~ how do you know what is real?
One Hundred Days: Day Twenty-Six

Architects and Designers who design for accessible design should spend at least a couple of days in a wheelchair! After spending a month tooling around at home, staying in a hotel and visiting Seattle Orthopedic Center I've come the conclusion that in real terms as to what a person needs, some ADA designed spaces fall short!

One Hundred Days: Day Fourteen
What does normal mean? Every time we change what we expect in our lives does it become a new normal? Who would have known how things would change and all I did was break an ankle, require a hardware upgrade to my foot and embark on a 100 day recuperation journey.
One Hundred Days: Day Sixteen
Everyone wants to know, but how much detail should you really share? I am sensitive about this, as just about everyone I know has such a very busy schedule. So here goes the short form: Image here is the first layer of my after surgery cast being removed.
One Hundred Days: Day Twenty-Two
When you reach a goal, even an interim goal or milestone you know you are on the right road.......but that's assuming you've made the goals in the first place. It's important in a recuperation journey to have clearly defined goals or milestones. We reached a milestone today; ice and elevate really paid off.
One Hundred Days: Day Twenty-Four
It's a SAD day in the San Juan Islands, located in the great Pacific Northwest. This was my "viewport" when I opened my front door this morning....it was enough to make me turn around and go back to bed.
One Hundred Days: Day Twenty-Five
Why is struggling with new technology so time consuming? Why cant there be a simple solution for online security? The phone in my image above still works after several decades and it's only challenging to use if you are under a certain age! Not a very secure location in today's world...
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